Returns & Refunds Policy
We want you to shop with confidence. This policy applies to all purchases made through this marketplace and complies with the Australian Consumer Law (ACL).
✅ Your Rights
You are entitled to a refund, replacement, or repair if the item you purchased:
- Is faulty or defective.
- Arrives damaged.
- Is not as described.
- Doesn’t do what it’s meant to do.
These rights cannot be excluded under Australian law.
💡 Change of Mind Returns
We do accept returns for change of mind if:
- You submit a return request via the marketplace order page within 30 days of delivery.
- The item is unused, in original packaging, and in resalable condition.
- You cover return shipping (unless otherwise required by law).
Refunds for change of mind exclude original shipping costs.
📦 How to Lodge a Return
All return and refund requests must be submitted through the marketplace platform by selecting your order in your account and following the return request steps or clicking on the "contact seller" section of your order.
🚫 Non-Returnable Items
Unless faulty, the following cannot be returned:
- Personal care items (cosmetics, grooming, hygiene products).
- Perishable goods.
- Opened software or digital downloads.
🚚 Return Shipping
- If faulty or incorrect item → We cover return shipping.
- If change of mind → You cover return shipping.
💬 Need Help?
Please use the “Contact Seller” button or your order confirmation page within the marketplace to reach us. We’ll respond quickly to help resolve your issue.